SHIPPING, CANCELLATION & REFUND POLICY

RETURNS, REFUNDS & CANCELLATION 

Sale items are not eligible for return, exchange or refund

No return/refund for color variation due to display settings or desirability

Quality check is performed before dispatch — returns only accepted for damaged, wrong product, or wrong size received

After receiving, raise any complaint within 24 hours

Cancellations accepted within 2 hours of placing the order 
— contact customer care; amount will be issued as store credit

Customized, pre-booked or personalized orders cannot be cancelled

In case of return/exchange, no pickup facility — customer must courier to our address

International returns: shipping and customs to be borne by the buyer

If we are unable to deliver a prepaid order, full refund will be issued

Approved refunds processed within 7 business days to original payment method

SHIPPING & DELIVERY 

All confirmed orders, except pre-booking products, will be dispatched within 2 to 4 working days of payment confirmation. We use DTDC and Speed Post as our standard courier partners. DTDC usually offers faster delivery across India, and within Kerala, Delivery typically takes 2 to 3 days within Kerala . However, in some areas, DTDC may not provide home delivery, and customers may need to collect the parcel from the nearest courier office. Speed Post provides home delivery in all locations, though delivery time may be slightly longer.

For international shipping, customers will need to pay the actual shipping charges, as rates vary by country and may change over time. Please share your WhatsApp number or contact number for international orders, as our team will contact you before dispatch.
Customs duties and import taxes, if applicable, are the responsibility of the customer and will vary depending on the destination country.