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CANCELLATION & REFUND POLICY
We accept cancellations/returns in case of damaged products only. In present scenario cancellation policy will be according to Covid protocols. We will issue full refund if the product is damaged. To be eligible for a return, your item must be in its original packaging. You will also need to share the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org or WhatsApp or call +91 6238630857. Items sent back to us without first requesting a return will not be accepted.
An order can be cancelled only before it has been dispatched from the warehouse. You can get an update of your order by logging into our website, or directly contacting us. Once a cancellation request is raised, any amount paid will be credited back to the same payment mode using which the payment was made.
Modification of shipping address is possible only through our Customer Care Services. You can shoot an email to email@example.com . Please note that the changes can be made only before your order has been dispatched from our warehouse.
All the payments made using Credit card, Debit Card, Net Banking and Wallets are refunded to the source account in 10-15 business days from the date of order cancellation request. If payment was made using DCT CLOTHING STORE credits, the refund will reflect into your credits account within 3-4 days of raising a cancellation request.
shipping & refund policy
We ship our products once the order and payment is confirmed. We use third party shipping services to ship the items across India and overseas.
We process and ship every order within 48 working hours. Your order will get delivered within 5-7 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility. For International Shipping, the average delivery time is 10 - 12 Business Days depending on the country of residence
If the package has been opened or tampered with, do not accept the shipment. Please inform our customer care team via phone on +916238630857 or via email at firstname.lastname@example.org and we will guide you to place a new order.
+91 623 863 0857
DCT CLOTHING STORE
Samoohamadom Road/Off Vaikom Road
Near Tripunithura BSNL office
Tripunithura, Ernakulam (Cochin)
Kerala - 682301
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